PatientTouch® enables dynamic assignment and real-time routing of communications across multiple facilities from a centralized console.
SAN DIEGO – May 31, 2017 – PatientSafe Solutions (PatientSafe), a leader in care collaboration solutions, today announced it will exhibit its PatientTouch® platform, the only mobile solution that unites clinical communications with critical workflows in a single smartphone application. The company will demonstrate how PatientTouch delivers communication, alerts and workflows to a unified inbox at the 34th Annual International Medical Users Software Exchange (MUSE) Conference in Dallas, TX from May 30 – June 2, 2017.
Orchestrating the Healthcare Enterprise
With PatientTouch, facilities can accurately model their physical locations and clinical responsibilities to orchestrate timely communication and action among physicians, nurses, and others front-line care team members for quality patient care, faster. Unlike software solutions that pre-define organizational structures, requiring facilities to modify processes to fit application’s limitations – or worse, frontline care teams to create workarounds – PatientTouch molds to any organization, eliminates gaps and fragmentation at the point of care.
Dynamic User Assignment and Real-time Communication Routing
The scalable mobile platform integrates with existing scheduling and telephony systems, and synchronizes user accounts with Active Directory (AD) to enable real-time routing of communications to the assigned care team. Integrations with existing EMR, clinical, IT and middleware enables delivery of secure messaging, voice, critical alerts and nurse calls to a unified inbox for every member of the care team – physicians, nurses and ancillary staff.
With these capabilities, PatientTouch provides a comprehensive solution for efficient communication and workflow across teams, shift changes, the patient’s care trajectory, and multiple facilities within the healthcare enterprise.
“PatientTouch has improved clinical collaboration among our care teams, which has positively impacted patient care, safety, and satisfaction,” said Steve Shirley, Chief Information Officer at Parkview Medical Center. “PatientTouch not only enhances clinician workflow, allows us to centralize the management of users, roles, groups, and infrastructure – helping us drive our ongoing transformation to a mobile-enabled care delivery environment with ease.”
Direct Integration to PBX
PatientTouch delivers direct integration with, and management of, an organization’s multiple private branch exchange (PBX) phone systems like Cisco Unified Call Manager (CUCM), Avaya, and ShoreTel, eliminating the need for gateways and additional hardware.
Superior Voice Communications
PatientTouch is verified on Cisco Fastlane, which enables prioritization of critical communications over Wi-Fi for iOS applications and ensures high quality of service throughout the hospital. PatientTouch earns the highest Mean Opinion Score (MOS) in the industry, averaging 4.5 out of 5. MOS measures voice and call quality. An official Apple Mobility Partner, PatientSafe supports CallKit on iOS 10 for intuitive call handling within the PatientTouch application.
“Single-purpose devices and disjointed application experiences are now a thing of the past. Clinical communication solutions need to provide effortless user experiences that consolidate care team work in a single application,” said Si Luo, president and CEO, PatientSafe Solutions. “When clinical communication and workflow are unified, the return on investment is enormous, the care experience is transformed, and care teams are able to deliver the best possible results.”
PatientTouch simplifies the experience of care for the care team, resulting in greater workflow efficiency and improved clinical outcomes. The PatientTouch enterprise platform enables secure messaging, voice, alerts, and nurse calls integrated with the EMR, clinical, and IT infrastructure in one application. Comprehensive point-of-care workflows, including rounding, EWS/sepsis, specimen collection, nursing documentation, medication administration, infant care, blood product administration, assessments, are also available in the same application, providing a completely integrated communications and workflow experience for the clinical team.
PatientSafe will be in Booth 1322 at MUSE 2017. The company will be demonstrating the PatientTouch enterprise platform and offering free consultations.
About PatientSafe Solutions
PatientSafe Solutions (San Diego, California) obsesses over the experience of care to help care teams communicate and work together reliably and efficiently. PatientSafe delivers measurable safety and quality improvements through a mobile platform that extends an organization’s EHR, clinical, and communication infrastructure and fits seamlessly into care team workflows. The company’s context-driven PatientTouch® platform unifies communication with workflow by consolidating text, talk, alerts, EMR data, clinical workflows and customizable care interventions, all in one mobile app, on one device. For more than a decade, PatientTouch has helped clinicians both in and outside the hospital streamline care delivery, increase quality and lower costs.
PatientTouch® is a registered trademark of PatientSafe Solutions.
Apple® and iPhone® are registered trademarks of Apple.