Unifying patient safety and workflows

This Feb. 28, 2017 article was originally published in Health Management Technology.

patient safety is our passionPatientSafe Solutions’ PatientTouch® platform delivers real-time patient, clinical, and care team data in secure message to speed collaboration and improve patient safety and workflows. The platform unifies communication with clinical workflows in a single smartphone application for the entire frontline care team. Secure messaging, voice, alerts, and nurse calls are integrated with clinical workflows including medication and blood product administration, infant care, specimen collection, patient safety assessments, and more in one user experience. Integrated with the EMR, other clinical systems, and IT infrastructure, PatientTouch delivers relevant patient and clinical data to the right care team member in-message and in-workflow for more efficient, safer care.

Our Positive Patient Identification workflows ensure the seven rights of medication administration, reduction in specimen mislabeling during the collection process, safe blood product handling and administration, and mother-baby-breast milk matching. Results at our partner hospitals include 100% reduction in wrong dose, wrong meds at the point of administration, 100% of transfusions successfully cross-matched, 50% reduction in response times to rapid patient deterioration, and 32% reduction in Hospital Acquired Conditions.

One trend we see is the ongoing search for a technology-enabled solution to meet evidence-based best practices in the domains of nursing-sensitive quality outcomes, high-reliability environments, and safely managing transitions of care.

There is an evolution away from deeply embedded EMR content that is difficult to access and use during the natural flow of care delivery. We are beginning to see an emphasis on real-time systems that facilitate workflow execution and clinical decision support and apply machine learning to point-of-care workflow patterns to continuously grow the body of evidence for what’s working in quality and safety.

The biggest obstacles users face is the lack of workflow-centric user experience design and the industry’s ongoing challenges with true interoperability, though the latter is getting better by the day.

Latest offerings

PatientSafe is launching enhanced enterprise capabilities and voice communications and additional clinical workflow modules this spring for PatientTouch. The release includes the following:

Dynamic user assignment and management:

  • A key addition in 4.1 is the Enterprise Manager, which enables dynamic user assignment management and context-aware care team directory and role-based routing, ensuring that all order notifications, texts, alerts, and nurse calls are sent to the right caregiver at the right time, with the right patient and clinical context.

Direct integration to PBX:

  • The platform integrates with EMRs and is interoperable with telephony, ADT, telemetry, and other systems that are part of an organization’s current infrastructure. As an extension to the current platform, Enterprise Manager provides direct integration with, and management of, an organization’s multiple PBX systems and synchronizes user accounts with Active Directory.

Superior voice communications:

  • As an Apple Mobility Partner, PatientSafe supports CallKit on iOS 10 for more intuitive call handling within the PatientTouch application. Cisco Fast Lane enables prioritization of critical communications on iOS and ensures high quality of service throughout the hospital.

Rounding, Early Warning System (EWS) and sepsis workflows:

  • Adding to current clinical workflows including medication administration, specimen collection, assessments, and nursing documentation, PatientTouch now includes modules for rounding, EWS, and sepsis. The rounding module increases HCAHPS scores by driving more consistent rounding, better nurse-patient communication, and understanding of patient needs. EWS and sepsis workflows are incorporated scheduled vitals collections to help the care team more frequently evaluate the signs of worsening patient condition and take steps to address patient needs and acuity of care needs, reducing hospital-acquired conditions and preventable mortality rates.

This is a long-term solution and improvement for our current and future customers. When clinical communication and workflow are unified, the care experience is transformed, and care teams are able to deliver the best possible results.

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