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Methodist Le Bonheur Healthcare Selects PatientTouch as their Clinical Communication and Workflow Platform

Health system will innovate with PatientSafe to implement strategic quality initiatives.

SAN DIEGO – September 27, 2017 – PatientSafe Solutions (PatientSafe), a leader in clinical mobility solutions for the healthcare enterprise, today announced that Methodist Le Bonheur Healthcare selected the comprehensive and state of the art PatientTouch® communication and clinical workflow platform for their six-hospital system. The health system will integrate their quality measurement tools with PatientTouch to help achieve top decile performance goals across all quality measures by 2020.

“We see mobility as the next frontier in clinical care and believe it is critical that we partner with someone who offers a platform that we can grow into vs. a single purpose solution that may have to be replaced in the future,” explained Cynthia Davis, RN FACHE, Chief Health Information Officer, Methodist Le Bonheur.

The PatientTouch® platform will connect Methodist’s acute care clinical teams, residents, referring, and community physicians on a single solution, eliminating non-HIPAA secure SMS texting and communications gaps.

“One of our key objectives is to make sure our interdisciplinary care teams—inside and outside of our hospitals—consistently receive critical alerts and important clinical data, and can collaborate in real-time to deliver efficient, safe and effective care,” said Burton Hayes, MD, chief medical information officer, Methodist Le Bonheur. “When we saw the PatientTouch capabilities, it provided the innovative and fully integrated approach we’ve envisioned here at Methodist.”

“Ultimately, we picked PatientTouch because we want to find ways for every clinician to spend more time on patient care by spending less time on technology,” explained Nikki Polis, PhD, RN, chief nursing executive, Methodist Le Bonheur. “We are especially excited about the fully integrated medical administration and nursing documentation capabilities. Since PatientTouch can route STAT med/lab orders, critical lab values and telemetry alerts into a unified inbox by priority, it will alert providers to a patient’s changing needs in real-time. We believe this will improve efficiency, patient safety and overall outcomes.”

“We see working with Methodist as a great partnership between two innovative organizations, both focused on creating tangible impact to clinical outcomes. We look forward to fulfilling our mission of improving the experience of care for the Methodist Le Bonheur community,” said Si Luo, president and CEO, PatientSafe Solutions.

About Methodist Le Bonheur Healthcare

Methodist Le Bonheur Healthcare (MLH) is an integrated health care delivery system based in Memphis, Tenn. Founded in 1918 by The United Methodist Church to help meet the growing needs for quality health care in the Mid-South, Methodist has grown from one hospital into a six-hospital system that includes Le Bonheur Children’s Hospital, a national US News and World Report Best Children’s Hospital. MLH also offers a home health agency, ambulatory surgery centers, outpatient facilities, hospice residence and physician practices serving all corners of the Memphis and Mid-South community. Consistent with its innovative approach to leveraging technology to make it easier for patients and providers to interact, MLH was named to the 2017 Health Care’s Most Wired list. For six seven consecutive years, Methodist has been named the best hospital in Memphis by U.S. News and World Report Great Place to Work® and Fortune ranked Methodist Le Bonheur Healthcare on its 2017 100 Best Companies to Work For, #11 for 2017 Best Workplaces for Women, #21 for 2016 Best Workplaces for Diversity, and #1 on the 2016 list of Best Workplaces for African Americans. With more than 13,000 associates and 1,650 licensed beds, MLH provides care for over 60,000 inpatient admissions annually. For more information, visit

About PatientSafe Solutions

Based in San Diego, Calif., PatientSafe Solutions is leading the way in clinical mobility solutions for healthcare. PatientSafe delivers measurable safety and quality improvements through a mobile platform that extends an organization’s EHR, clinical and communication infrastructure, and fits seamlessly into care team workflows. The company’s PatientTouch® platform simplifies care team collaboration by consolidating text, talk, alerts, EMR data, clinical workflows and customizable care interventions, all in one mobile app, on one device, to eliminate harm, reduce waste, and improve productivity. For more than a decade, PatientTouch has helped clinicians both in and outside the hospital streamline care delivery, increase quality, and lower costs.

PatientTouch® is a registered trademark of PatientSafe Solutions.

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