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Reliability, Stability, Outcomes – A Repeatable Pattern for Clinical Communication and Collaboration

· Kathleen Harmon, MS, RN, CENP, Chief Clinical Officer

patient rounding toolWorking with health systems across the country over the last 20+ years, I have found clinical communication and collaboration (CC&C) to be one of the most cumbersome, under-deployed initiatives on most leadership team’s strategic plan. There are many reasons for this and certainly top of the list is the confusion in the CC&C space itself. Overlapping functionality between solutions, single point devices and apps, EMR optimization initiatives, and vendor alliances have created a challenging environment for clinical and IT leaders alike in understanding the value of CC&C solutions and which one is right for them.

In the past five years or so, many organizations have implemented multiple point solutions to solve their communication challenges – secure messaging, nurse call alerting, care team directory and on-call applications, and upgrading legacy phones. The result has been the introduction of even more complexity and fragmentation at the point of care.

To make matters worse, a lack of focus on the clinical team’s readiness for new technology often leaves costly initiatives stalled or under-deployed. Worse, the lack of outcome-based use cases to drive clinical communication and collaboration purchase, design, implementation, and ongoing evaluation has created an environment of technology implementation for technology’s sake – a high-risk, low-reward scenario for decision-makers and the front lines, IT and clinical staff alike. Technology and/or process alone won’t impact outcomes, caregivers will. If we want to impact outcomes through clinical communication and collaboration, clinicians need to be involved in technology planning and selection. Starting with desired clinical outcomes and a deep understanding of workflows at the point of care will drive more impactful solution selection. Secondly, we need to empower our nurses and care providers through early engagement and co-production of process re-design.

PatientSafe Solutions founding mission was to ensure safety first for patients. We’ve never wavered from ensuring that our clinical communication and collaboration platform makes it easy for caregivers to do the right thing, at the right time, with patient safety and quality at the forefront, care team efficiency and satisfaction right behind, and every deployment focused on outcomes.

It’s not about the technology to us, but rather about enablement and empowerment of our caregivers through collaborative workflow and process design, workflow-based training, and well-defined outcome-based use cases, serving as the foundation for every decision along the way.

At PatientSafe, we’re relationship driven. We’re committed to the success of our healthcare partners and delivering on the outcomes they need. We’re committed to delivering low-risk deployments through our proven methodology to empower caregivers through enabling best practice processes and workflows, with robust and future-proof supporting technology. For us, it’s people, process, technology, in that order.

It’s great to be a part of an organization where people, process and technology are the order of priority.

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