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Do More with Less – Mobile Communication Reduces Complexity and Cost

· Zack Walker,

hospital workflow processesLast week, I was at the Signature Grand in Davie, FL for the annual South Florida HIMSS IntegraTe meeting. I had the opportunity to speak with operational, IT and clinical leaders from acute care organizations throughout South Florida about mobile communication and their hospital workflow processes. While topics ranged from impacts of potential legislation changes to improving quality outcomes and patient-satisfaction with fewer resources, there was a common theme: How can we do more with less?

As margins are further squeezed by ever-changing reimbursement models, hospitals are forced to find better efficiencies and scale in their operations. Many are looking to mobile communication technology to leverage their network of providers and clinicians into a more tightly aligned and highly coordinated workforce—all while reducing complexity and cost.

Integrating community physicians into acute care workflows
One issue that came up several times during my conversations was how to better integrate community physicians into acute care workflows. It’s clear that getting affiliated physicians on the same mobile communication collaboration platform as the hospital team is an important step in eliminating friction and delay in care coordination. But a true solution would do more than that – it would integrate physicians into the overall hospital workflow process, improving the timeline for consults, reducing interruptions, eliminating “phone tag”, and expediting processes to the point where care teams have the information they need to collaborate effortlessly. In essence, doing more with less.

PatientTouch® offers that solution. Our smartphone application integrates physician communications into the acute care workflow in a way that improves efficiency and quality of life while on the go. First, all modes of clinical mobile communication are streamlined through our app – no need to give out personal numbers or use pagers – and is kept separate from personal communication. Second, a physician’s call status is represented to others in the network in real-time, so care teams know at all times who to contact and how.

Also, when a consult is needed, instead of sending a page, the physician receives a secure message with all the relevant clinical information. This cuts out the need to track down the details in another system, and in most cases, the need for phone conversations altogether. This streamlines a hospital’s workflow processes by cutting out unnecessary steps and improves the experience for all members of the care team. Plus, it’s all part of a single mobile communication application experience — a significant way to do more with less.

Providing immediate access to relevant patient, clinical information
Another hot topic at IntegraTe was eliminating workflow delays so patients get quality care more quickly – ultimately improving outcomes and patient satisfaction.

Clinicians need to know when the status of a patient changes – even if they aren’t standing at the bedside or near a workstation. Clinicians need to know when a STAT order or discharge order comes in, so they can execute the process in a timely manner, preventing delays in care or additional nights at the hospital. Ultimately, clinicians need to be able to coordinate, manage, and execute all of their mobile communication and clinical tasks from a single device that fits in their pocket.

By integrating with a hospital’s clinical systems and hospital workflow processes, PatientTouch can deliver the right information to the right care team member in real time—and do it all without increasing IT’s burden. Ultimately, PatientTouch offers a meaningful way to get more done with fewer interruptions and without having to interact with multiple devices and systems.

Contact us to find out how PatientSafe can help you solve more problems while reducing the number of platforms, devices, and applications required.

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