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Communicate smarter, not just more often

· Kim Tucker,

Last week, we presented a webinar focused on designing clinical communications solutions that work for your clinicians. You can download a recording here. Specifically, we wanted to present the design process hospitals have taken in successfully adopting a tailored communications platform versus applying band-aid fixes to existing communication bottlenecks.

One of these success cases is Craig Hospital, a rehabilitation center in Englewood, Colorado specializing in spinal cord and traumatic brain injury. Craig’s nursing and IT stakeholders took a more holistic approach. Instead of adding to their clinicians’ device tool belt, they consolidated all communications, alerts, and medication administration functionality to our single smart point-of-care mobile solution.

The first step PatientSafe clinicians and Craig Hospital stakeholders took was an in-depth clinical assessment. Together, we combined clinician shadowing and interviews to best understand the strengths and weaknesses of their communication workflow. This helped both teams prioritize the need to consolidate devices and reduce interruptions caused by separate workflow and communications tools.

Draeger alertPatientSafe Solutions and Craig Hospital also worked with Craig’s existing telephony, wireless, and alert infrastructure to ensure optimized delivery of voice communications and alert integration. Notifications of patient alerts such as out-of-range blood pressure, oxygen saturation and heart rate are now delivered directly to clinicians from the Draeger monitoring technology via open Application Program Interfaces (APIs). The alert is routed based on availability, care role, assignment, and priority to the appropriate clinician to avoid untimely interruptions and minimize alert fatigue.

Today, with PatientTouch Communications, clinicians have visibility into the patient’s assigned care team, secure text and voice-based communications, patient monitoring alerts, and full workflow documentation on a single application. Since our house-wide deployment, clinicians have seen signifcant improvements around communications efficiency and reductions to in-workflow interruptions.

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